Frequently Asked Questions

Tiffinzo is a pure vegetarian tiffin delivery service based in Pune, Maharashtra. We deliver fresh, home-style vegetarian meals to working professionals across Pune neighborhoods like Hinjewadi, Wakad, Baner, Kharadi, and Magarpatta.

Every meal is prepared fresh daily using authentic regional Indian recipes — think of it as your mother's kitchen, but delivered to your doorstep. We use a next-day pre-order model which ensures zero food waste and maximum freshness.

Yes, absolutely. Tiffinzo is 100% pure vegetarian. We never use any non-vegetarian ingredients, including eggs. Our entire kitchen, supply chain, and menu are strictly vegetarian.

This is a core promise we will never compromise on. When you order from Tiffinzo, you can be completely confident that every ingredient in your meal is purely vegetarian.

Unlike aggregator platforms, Tiffinzo is fundamentally different:

• We cook everything in-house — no restaurant middlemen, consistent quality every day
• 100% pure vegetarian kitchen — guaranteed, not just a filter option
• Next-day pre-order model — eliminates food waste, ensures freshness
• Subscription plans — significant savings over daily restaurant ordering (up to 30-40% less)
• Built for daily meals — reliable, healthy food for professionals, not occasional delivery

Think of us as your personal tiffin service, not a marketplace.

Tiffinzo follows a simple next-day pre-order model:

1. Browse the menu — check tomorrow's menu on the Tiffinzo app
2. Place your order before cut-off — select your meal and confirm
3. We prepare it fresh — your meal is cooked fresh the next morning
4. Delivered to your door — hot, packed, and delivered by lunchtime or dinnertime

This model ensures every meal is made-to-order with zero reheated food.

The daily cut-off time for next-day delivery is typically 10:00 PM. Orders placed before cut-off are prepared and delivered the next day. Orders placed after cut-off will be scheduled for the day after.

The cut-off time is clearly displayed in the app, so you'll always know exactly when to order by.

Tiffinzo currently delivers to Hinjewadi and surrounding IT park areas in Pune. We are expanding to more neighborhoods soon, including:

• Wakad
• Baner & Balewadi
• Kharadi
• Magarpatta
• Viman Nagar

Check our Service Areas page for the latest delivery zones and to request service in your area.

Yes! Once your order is out for delivery, you'll receive real-time tracking updates via the Tiffinzo app. You can see the estimated delivery time and track your delivery partner's location — just like any modern delivery app.

You can leave delivery instructions (like "leave at reception" or "hand to security") when placing your order. If delivery cannot be completed, our delivery partner will attempt to contact you. Undeliverable orders are handled per our refund policy.

You can cancel or reschedule your order any time before the daily cut-off. Once the cut-off has passed, the order enters preparation and cannot be cancelled. Subscription orders can be paused with advance notice — see our subscription FAQ below.

Tiffinzo serves authentic regional Indian vegetarian cuisine. Our menu includes:

• Home-style thalis — with rotating daily sabzis, dal, rice, rotis, pickle & papad
• Punjabi combos — rajma, chole, paneer butter masala with rice or naan
• Vegetable biryani — aromatic rice with raita and accompaniments
• Seasonal specials — festival-themed and weekend special meals

Check our full menu for today's offerings.

We are planning to offer Jain-friendly meal options that exclude onion, garlic, and root vegetables. This feature is coming soon. In the meantime, you can check individual menu items for detailed ingredient lists to find options that suit your dietary needs.

We offer standard spice levels that are balanced for most palates. While full customization isn't available for individual orders, subscription customers can set spice preferences (mild, medium, or spicy) that apply to all their meals.

We maintain strict hygiene standards in our kitchen:

• All ingredients sourced fresh daily from trusted suppliers
• Kitchen staff follows food safety protocols with regular health checks
• Temperature monitoring throughout preparation and packaging
• Food-grade packaging designed to keep meals fresh during delivery
• Regular quality audits and kitchen inspections

Learn more about our standards on the Our Promise page.

Our portions are designed to be a complete, satisfying meal for one person. Here's what to expect:

• Standard Thali — 2 sabzis, dal, rice, 3-4 rotis, pickle, and papad
• Combo Meals — main curry with rice or bread
• Family Packs — larger servings for 2-4 people

Check our Plans page for details on what's included with each plan.

Tiffinzo offers flexible subscription plans to suit your needs:

• 3-Day Trial — try our food before committing to a longer plan
• Weekly Plans — 5 or 6 days per week, ideal for working professionals
• Monthly Plans — best value, with the biggest savings per meal

Subscription customers enjoy priority delivery, the ability to set spice preferences, and savings of up to 30-40% compared to individual orders. See Plans & Pricing for details.

Yes! You can pause your subscription or skip specific days with at least 24 hours advance notice before the cut-off time. Skipped days are credited back to your subscription or refunded proportionally, depending on your plan terms. This makes it ideal for days you're traveling, working from home, or simply not hungry.

You can cancel your subscription anytime through the Tiffinzo app or by contacting our support team at contact@tiffinzo.com. Cancellations take effect from the next billing cycle. Any unused days in the current cycle are handled per our refund policy.

Yes, you can upgrade or downgrade your subscription plan at any time. Changes take effect from the next billing cycle. If upgrading mid-cycle, you'll only pay the difference for the remaining days — making it easy to try a higher plan without commitment.

Tiffinzo accepts all major payment methods:

• UPI — Google Pay, PhonePe, Paytm, and other UPI apps
• Cards — Debit and credit cards (Visa, Mastercard, RuPay)
• Net Banking — all major Indian banks
• Wallets — popular digital wallets

All payments are processed securely through our trusted payment gateway. Cash on delivery may be available in select areas.

We want you to love every meal. Here's how our refund process works:

• Quality issues — contact us within 2 hours of delivery for a full refund or replacement
• Cancelled orders (before cut-off) — refunds processed within 3-5 business days
• Subscription cancellation — unused days refunded per plan terms

Full details are available on our Refund Policy page.

You can reach Tiffinzo support through:

• Email — contact@tiffinzo.com
• In-app chat — for quick queries (coming soon)

Our support team is available Monday to Saturday, 8 AM to 8 PM. For urgent delivery issues, email us and we'll prioritize your request.